Handling complaints during the coronavirus (COVID-19 outbreak)
Due to the COVID-19 outbreak, the school will continue to engage with parents and pupils and seek to resolve enquiries at an informal level. In the event of the formal stage commencing the school will continue to work within the specified timescales. Please be aware that subject to both school and parents experiencing the need to self-isolate, closure etc. you will be contacted if the need to consider pausing/extending the process is appropriate.